Cisco Cisco Agent Desktop 9.0 ユーザーガイド
Cisco Desktop Administrator User Guide 7.1
68
November 2006
Configuration Manager (if you use anything other than System IPCC)
so that they are required when logging out or going to the Not Ready
state. However, Agent Desktop cannot detect these settings. It is
recommended that the enterprise desk settings “Idle reason
required” and “Logout reason required” be left unselected and that
the enabling or disabling of reason codes be done within Desktop
Administrator.
so that they are required when logging out or going to the Not Ready
state. However, Agent Desktop cannot detect these settings. It is
recommended that the enterprise desk settings “Idle reason
required” and “Logout reason required” be left unselected and that
the enabling or disabling of reason codes be done within Desktop
Administrator.
NOTE: Agents must restart CAD, CAD-BE, and IP Phone Agent to
see any changes you make to reason codes.
see any changes you make to reason codes.
Figure 39.
Reason Code window.
Assigning Reason Codes
To assign global reason codes:
1. Select the global Reason Codes node in the navigation tree to display the
Reason Codes window (see
Figure 39, left
).
2. Select the appropriate tab for the type of reason codes you want to assign:
Logout or Not Ready.
3. From the Available Reason Codes List, select the reason codes you want
available to all agents, and then click the right arrow button to move them to
the Global Reason Codes List.
the Global Reason Codes List.
4. Click Apply.
To assign work flow reason codes:
1. Select the Reason Codes node under the desired work flow group in the
navigation pane to display the Reason Codes window (see
).
Global level
Work flow group level