Cisco Cisco Agent Desktop 8.0 ユーザーガイド
Cisco Supervisor Desktop User Guide
34
June 2007
Enterprise Data
The Enterprise Data real time display is available when you select an active call under
a specific agent’s name in the Agents tree (see
a specific agent’s name in the Agents tree (see
). The data displayed is
configured by your administrator.
Figure 18.
Enterprise Data real time display.
Call History
The Call History real time display is available when you select an active call under a
specific agent’s name in the Agent’s tree (see
specific agent’s name in the Agent’s tree (see
This display presents a history of the call’s presence in the contact center.
Figure 19.
Call History real time display.
Skill Group
The skill group ID the called was queued to, if applicable.
Table 13.
Agent Active Call real time display data — Continued
Column Name
Description