Cisco Cisco Agent Desktop 9.0 テクニカルリファレンス

Debugging

May 2007

41

1. On the CAD-BE installation web page, right-click the hyperlink labeled CAD-BE 

logging and debugging file and save it to your computer. Each supported 
combination of operating system and browser is listed in 

, with the 

location in which the CadBE.properties file should be saved and any 
additional actions that need to be completed.

2. Open the file (CadBE.properties) in a text editor.

3. By default, the debugging threshold is set to TRACE and will generate log and 

debug files on your desktop. To change that value, locate the line:

log4j.rootLogger=TRACE,LOG,DBG

and replace TRACE with the desired debug level (see 

4. Save the file with the new setting.

The new debug level will go into effect when you restart CAD-BE.

Debugging Thresholds

When setting the debugging threshold, keep in mind that the more detail the 
threshold provides, the slower the performance of your PC and increases the size of 
the debug file.

Table 11.

Properties file location and additional actions

Operating 
System

Browser

Location of properties file/additional actions

Windows Vista

Internet Explorer

Save the properties file to the desktop. In 
addition, add the CAD-BE server hostname or 
IP address to the Internet Explorer list of 
trusted sites.

Windows 2003

Internet Explorer

Save the properties file to the desktop.

Windows Vista

Mozilla Firefox

Save the properties file to the desktop. In 
addition, change the Mozilla Firefox “Start In” 
directory to the desktop.

Windows 2003

Mozilla Firefox

Save the properties file to the folder in which 
Mozilla Firefox is installed. The default is 
C:\Program Files\Mozilla Firefox.

Linux

Mozilla Firefox

Save the properties file to the home directory.