Cisco Cisco Computer Telephony Integration Option 9.0

IN-1

CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

I N D E X

Agent state, CTI application control

1-3

Agent workstation application

2-8

All Devices application

2-4, 2-9

Applications

agent workstation

2-8

All Devices

2-4, 2-9

CTI Bridge

2-4, 2-9

desktop

2-8

models

2-8

Asynchronous events

1-4

Bridge application

2-4, 2-9

Call control

2-2

Call data

2-4, 2-5, 2-6

Cisco CTI documentation

1-11

2-1

Cisco Agent Desktop

4-1

Agent CD

1-10

Server CD

1-11

Cisco CTI

1-7, 1-8

Cisco CTI Driver for Siebel 7

1-9

Cisco CTI OS Desktop CD,

documentation

1-11

Cisco Toolkit Agent Desktop

1-9

Clients, CTI

2-2

Computer Telephony Integration

1-1

Conference call

2-8

Configuration

CTI Server

2-11

duplex

2-11

PG/CTI Server

2-11

simplex

2-11

CTI

1-1

CTI Bridge application

2-4, 2-9

CTI clients

2-2

CTI Desktop

1-10

CTI Driver for Siebel 7

1-9, 3-7

CTI-enabled applications

1-2

CTI Object Server (CTI OS)

1-8, 3-1

CTI OS

1-8, 3-1

Agent CD

1-10