Cisco Cisco Computer Telephony Integration Option 9.0

Index

IN-2

CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

application architecture

3-2

1-10

CTI Server

1-8, 2-1, 2-2, 2-9

configuration

2-11

CTI Toolkit

1-9

CTI Toolkit IPCC Supervisor Desktop

3-3

Desktop, CTI

1-9

Desktop application

2-8

Documentation

1-11

Duplex configuration

2-11

Event flow

1-3

Forwarding pre-route indications

2-4

ICM software

2-1, 2-2

Intelligent Contact Management

2-1, 2-2

IPCC CTI Toolkit Agent Desktop

3-2

machine

2-1

Peripheral Gateway

2-1

PG/CTI Server configuration

2-11

Post-route

2-6

Pre-route

2-5

indications, forwarding to CTI application

servers

2-4

Request-response mechanism

1-5

Screen pop

1-2

Server application models

2-8

Simplex configuration

2-11

TCP/IP

2-11

Third-party call control

1-3, 2-2

Transfer call

2-7