Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド

Each SkillGroup[j] field in the message contains the following information.

SkillGroupNumber 

INT

The number of an agent SkillGroup queue that the call has been 
added to, as known to the peripheral. May contain the special 
value NULL_SKILL_GROUP when not applicable or not 
available.

SkillGroupID

INT

The ICM SkillGroupID of the agent SkillGroup the call is 
attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or available.

SkillGroupPriority 

SHORT

The priority of the skill group, or 0 when the skill group priority 
is not applicable or not available.

SkillGroupState

SHORT

One of the values representing the current state associated agent 
with respect to the skill group.

ICMAgentID

INT

The ICM Skill Target ID, a unique agent 
identifier for ICM.

Agent Availability 
Status

INT

An agent is available to work on a task in 
this Media Routing Domain if the agent 
meets all of these conditions:

• The agent is routable for this Media 
Routing Domain

• The agent is not in Not Ready state for 
skill groups in other Media Routing 
Domain

• The agent is temp routable, meaning 
that the agent is not in Reserved, Active, 
Work-Ready, or Work-Not Ready state on 
a non-interruptible task in another Media 
Routing Domain.

• The agent has not reached the maximum 
task limit for this Media Routing Domain

An available agent is eligible to be 
assigned a task.  Who can assign a task to 
the agent is determined by whether or not 
the agent is Routable.

An agent is ICMAvailable in MRD X if he 
is available in X and Routable with 
respect to X.  An agent is 
ApplicationAvailable in MRD X if he is 
available in X and not Routable with 
respect to X.  Otherwise an agent is 
NotAvailable in MRD X.

NOT AVAILABLE = 0, 

ICM AVAILABLE = 1,

APPLICATION AVAILABLE=2