Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Syntax
C++:
int OnSetAgentStateConf (Arguments & args);
COM:
HRESULT OnSetAgentStateConf ([out] IArguments * args);
VB:
Session_ OnSetAgentStateConf (ByVal args as CTIOSCLIENTLIB.IArguments)
Java: void OnSetAgentStateConf (Arguments args);
Parameters
args
Not used; reserved for future use.
OnStartMonitoringAgent
The OnStartMonitoringAgent event is generated when a new agent is selected to be monitored in
response to a StartMonitoringAgent() request.
response to a StartMonitoringAgent() request.
Syntax
C++:
void OnStartMonitoringAgent (Arguments& args)
COM:
void OnStartMonitoringAgent (IArguments * args)
VB:
session_OnStartMonitoringAgent (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
UniqueObjectID STRING
Unique object ID for the supervisor object.
AgentReference
STRING
String containing the Agent ID for the agent
to be monitored.
to be monitored.
SupervisorID
STRING
String containing the supervisor’s AgentID
SupervisorKey
STRING
Supervisor’s unique object ID.
BargedInCallID
STRING
If the supervisor has barged in on the agent’s
call, the unique object ID of that call.
call, the unique object ID of that call.
Supervisor
AgentState
AgentState
STRING
The supervisor’s agent state.
Remarks
This is a Supervisor specific event. It is supported for use with IPCC only.
OnStopMonitoringAgent
The OnStopMonitoringAgent event is generated when monitoring of an agent is dropped in response to
a StopMonitoringAgent() request.
a StopMonitoringAgent() request.