Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド
13-2
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 13 SilentMonitorManager Object
Methods
Methods
lists the SilentMonitorManager object methods.
MediaTerminationPort
INT
TCP/IP port where monitored
conversation will be sent for
playback on system sound card.
conversation will be sent for
playback on system sound card.
SessionInformation
ARGUMENTS
This property is only accessible via
the GetSessionInfo method. It
contains all the information related
to the current active silent monitor
session.
the GetSessionInfo method. It
contains all the information related
to the current active silent monitor
session.
SMManagerMode
SHORT
Mode in which the manager object
will operate (
will operate (
Table 13-2
SMManagerMode Values
enum Value
Description
Numeric
Value
Value
eSMModeNotSet
Mode not set.
-1
eSMMonitoredMode
The manager accept request for silent
monitor sessions and forward voice to
the monitoring application.
monitor sessions and forward voice to
the monitoring application.
0
eSMMonitoringMode
The manager can make requests to
remote client to start a silent monitor
session and send voice.
remote client to start a silent monitor
session and send voice.
1
Table 13-1
SilentMonitorManager Object Properties
Table 13-3
SilentMonitorManager Object Methods
Method
Description
AcceptSilentMonitoring
Establishes a silent monitor session and
immediately starts sending audio.
immediately starts sending audio.
GetIPPhoneInfo
Retrieves the information of the IP Phone used
by the client application.
by the client application.
GetSessionInfo
Retrieves the information related to the current
silent monitor session.
silent monitor session.
GetSMSessionList
Retrieves a list of all active Silent Monitor
sessions.
sessions.
IsMonitoredTarget
Determines if the device/agent is a target being
monitored.
monitored.
SetIPPhoneInfo
Saves the information of the IP Phone used by
the client application.
the client application.
StartSilentMonitorRequest
Sends a silent monitor session start request to a
targeted client.
targeted client.