Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド

The following events are generated, based on the state of the call:

OnCallBegin event indicates that the call has entered the setup phase.

OnCallDelivered event is generated when the call starts ringing. 

OnCallEstablished event is generated when the call is answered.

OnCallCleared event is generated when the voice connection is terminated 
(e.g. call hung up).

OnCallEnd event is generated when the logical call appearance (including 
call data) is complete.

In addition to the events and states shown in 

, the following are typical 

call events used for CTI applications:

OnCallHeld event is generated when the call transitions from the active to 
held state.

OnCallRetrieved event is generated when the call is removed from hold.

OnCallTransferred event indicates that the call has been transferred to 
another party.

OnCallConferenced event indicates that a new party has been added to the 
call.

The foregoing is only a brief sample of the events available via CTI OS. The 
complete set of events available for CTI developers is detailed in later chapters in 
this guide.

In addition to being able to respond to asynchronous events, a CTI enabled 
application can make programmatic requests for services via the CTI interface. 
Specifically, the CTI application uses the request-response mechanism to perform 
agent state and third-party call control, and to set call context data.

CALL

BEGIN

CALL
DELIVERED

CALL
ESTABLISHED
(answered)

CALL
CLEARED

CALL E

TALKING

WRAP UP

RINGING

CALL SETUP