Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド
10-5
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10 Call Object
Properties
CallType
SHORT
The general classification of the call type.
CallVariable1
STRING
Call-related variable data.
CallVariable2
STRING
Call-related variable data.
CallVariable3
STRING
Call-related variable data.
CallVariable4
STRING
Call-related variable data.
CallVariable5
STRING
Call-related variable data.
CallVariable6
STRING
Call-related variable data.
CallVariable7
STRING
Call-related variable data.
CallVariable8
STRING
Call-related variable data.
CallVariable9
STRING
Call-related variable data.
CallVariable10
STRING
Call-related variable data.
CallWrapupData
STRING
Call-related variable data.
ClassIdentifier
INT
Private; for internal use only.
DialedNumber
STRING
The number dialed.
DNIS
STRING
The DNIS provided with the call.
ECC
ARGUMENTS
Arguments structure of key-value pairs of
ECC variables.
ECC variables.
ICMEnterpriseUniqueID
STRING
Required only when the call is pre-routed.
LineType
SHORT
Indicates the type of the teleset line.
MeasuredCallQTime
INT
Number of seconds this call was in a local
queue before being delivered to the agent.
(Based on CALL_QUEUED event received
for TDM ACDs, not supported for Unified
CCE.)
queue before being delivered to the agent.
(Based on CALL_QUEUED event received
for TDM ACDs, not supported for Unified
CCE.)
PeripheralID
INT
The Unified ICM PeripheralID of the ACD
where the call activity occurred.
where the call activity occurred.
RouterCallKeyCallID
INT
The call key created by the Unified ICM. The
Unified ICM resets this counter at midnight.
Unified ICM resets this counter at midnight.
Router CallKeyDay
INT
Together with the RouterCall KeyCallID
field forms the unique 64-bit key for locating
this call’s records in the Unified ICM
database. Only provided for Post-routed and
Translation-routed calls.
field forms the unique 64-bit key for locating
this call’s records in the Unified ICM
database. Only provided for Post-routed and
Translation-routed calls.
ServiceID
INT
The Unified ICM ServiceID of the service
that the call is attributed to. May contain the
special value NULL_SERVICE when not
applicable or not available.
that the call is attributed to. May contain the
special value NULL_SERVICE when not
applicable or not available.
ServiceNumber
INT
The service that the call is attributed to, as
known to the peripheral. May contain the
special value NULL_SERVICE when not
applicable or not available.
known to the peripheral. May contain the
special value NULL_SERVICE when not
applicable or not available.
Table 10-1
Call Object Properties (continued)
Keyword
Type
Description