Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド
10-7
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10 Call Object
Methods
Arguments Parameters
The following rules apply to the optional_args and reserved_args parameters in Call Object methods:
•
In VB, you can ignore these parameters altogether. For example, you can treat the line:
Answer([reserved_args As IArguments]) As Long
as follows:
Answer()
•
To ignore these parameters in COM you must send a NULL, as shown:
Answer (NULL)
Alternate
The Alternate method combines the action of placing a talking call on hold and then retrieving a
previously held call at the same device. If there are only two calls at the device, this method can be called
via either the current or the held call.
previously held call at the same device. If there are only two calls at the device, this method can be called
via either the current or the held call.
Syntax
C++:
int Alternate()
int Alternate(Arguments & reserved_args);
COM:
HRESULT Alternate (/*[in,optional]*/ IArguments *reserved_args, (/*[out,
retval]*/ int * errorcode );
VB:
Alternate([reserved_args As IArguments]) As Long
Java:
int Alternate(Arguments rArgs);
.NET:
CilError Alternate(Arguments args)
IsValid
See
MakeConsultCall
Places a current call on hold and makes a new call.
Reconnect
Clears the current call and then retrieves a held call.
Retrieve
Retrieves a held call.
SetCallData
Sets call and expanded call context (ECC) variables.
SendDTMFSignal
Requests the ACD to send a sequence of DTMF tones.
SingleStepConference
Performs a single step conference.
SingleStepTransfer
Performs a single step transfer.
Snapshot
Issues a server request to get the current call information, including
call data and a list of associated devices and the connection state for
the call of each device.
call data and a list of associated devices and the connection state for
the call of each device.
StartRecord
Starts recording of a call.
StopRecord
Stops recording of a call.
Transfer
Transfers a call to a third party.
Table 10-2
Call Object Methods (continued)
Method
Description