Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 8 Session Object
Notes On Message Filters
–
OnMonitoredCallDivertedEvent
–
OnMonitoredCallServiceInitiatedEvent
–
OnMonitoredCallQueuedEvent
–
OnMonitoredCallTranslationRouteEvent
–
OnMonitoredCallBeginEvent
–
OnMonitoredCallEndEvent
–
OnMonitoredCallDataUpdateEvent
–
OnMonitoredCallReachedNetworkEvent
–
OnMonitoredCallDequeuedEvent
–
OnMonitoredAgentPrecallEvent
–
OnMonitoredAgentPrecallAbortEvent
To circumvent this restriction, use an equivalent message in the filter expression (for example,
OnAgentStateEvent instead of OnMonitoredAgentStateChange) and check in the message handler
for the CTIOS_MONITORED parameter to be TRUE.
OnAgentStateEvent instead of OnMonitoredAgentStateChange) and check in the message handler
for the CTIOS_MONITORED parameter to be TRUE.
void CMyEventSink::OnAgentStateEvent(Arguments & argParams)
{
if (argParams.IsValid(CTIOS_MONITORED) &&
argParams.GetValueBoolean(CTIOS_MONITORED))
{
//Do process the event
}
}
Table 8-6
Special Filter Keywords
Filtering Skillgroup Statistics
One of the most common applications for a filter mode application is the processing of only skill group
statistics. For this purpose, the specialized filter FilterTarget=SkillGroupStats is defined. When set, this
filter indicates that the CTI OS server should forward skill group statistics to the client application,
whether or not any agents are logged in.
statistics. For this purpose, the specialized filter FilterTarget=SkillGroupStats is defined. When set, this
filter indicates that the CTI OS server should forward skill group statistics to the client application,
whether or not any agents are logged in.
Keyword
Description
FilterTarget=SkillGroupStats (see
When set, this filter indicates that the CTI OS server should forward
skill group statistics to the client application, whether or not any agents
are logged in.
skill group statistics to the client application, whether or not any agents
are logged in.
HideSilentMonitorCallEvents (see
)
This keyword is used to block call events for silent monitor calls in
monitor mode applications.
monitor mode applications.