Cisco Cisco Computer Telephony Integration Option 8.5 テクニカルリファレンス
11
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
The LocalConnectionState field indicates which case applies. The CALL_DELIVERED_EVENT
message is defined in
message is defined in
.
Table 5-6
CALL_DELIVERED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 9.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call activity
occurred.
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID floating
field (
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4
LineHandle
When LocalConnectionState is LCS_ALERTING, this
field identifies the alerting teleset line, if known. Otherwise
this field is set to 0xffff.
field identifies the alerting teleset line, if known. Otherwise
this field is set to 0xffff.
USHORT
2
LineType
The type of the teleset line in the LineHandle field, if any
(
(
). Otherwise this field is set to 0xffff.
USHORT
2
ServiceNumber
The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_
SERVICE (
peripheral. May contain the special value NULL_
SERVICE (
) when not applicable or not available.
UINT
4
ServiceID
The ServiceID of the service that the call is attributed to.
May contain the special value NULL_ SERVICE
(
May contain the special value NULL_ SERVICE
(
) when not applicable or not available.
UINT
4
SkillGroupNumber
The number of the agent Skill Group the call is attributed
to, as known to the peripheral. May contain the special
value NULL_SKILL_ GROUP (
to, as known to the peripheral. May contain the special
value NULL_SKILL_ GROUP (
applicable or not available. Some ACDs ignore this field
and/or use the ACD default; see the list immediately
following this table.
and/or use the ACD default; see the list immediately
following this table.
UINT
4
SkillGroupID
The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_ GROUP (
attributed to. May contain the special value
NULL_SKILL_ GROUP (
) when not applicable
or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
priority is not applicable or not available.
USHORT
2
AlertingDevice
Type
Type
The type of device ID in the AlertingDevic ID floating field
(
(
USHORT
2
CallingDeviceType
The type of device ID in the CallingDeviceID floating field
(
(
USHORT
2