Cisco Cisco Computer Telephony Integration OS 8.5 参照ガイド
Chapter 2 Installation
Installation Instructions
2-8
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Step 9
For a screen pop, make sure you have appropriate settings in the User Preferences
Siebel screen.
Siebel screen.
Refer to the Siebel Call Center User Guide for information on how to configure a
call center, and define agents, telesets, and extensions.
call center, and define agents, telesets, and extensions.
Note
In CTI OS Releases 6.0 and later, updates to Cisco CTI OS software (Engineering
Specials, Service Releases and Maintenance Releases) are installed with Patch
Manager. Once installation completes you cannot move any CTI OS files from the
directories in which they are installed, or Patch Manager will be unable to perform
CTI OS software updates correctly.
Specials, Service Releases and Maintenance Releases) are installed with Patch
Manager. Once installation completes you cannot move any CTI OS files from the
directories in which they are installed, or Patch Manager will be unable to perform
CTI OS software updates correctly.
Note
Cisco Siebel driver doesn't work if CTI OS Server has security turned ON. The
security has to be turned OFF on CTI OS Server in order for CTI OS Clients, using
Siebel Driver, to connect.
security has to be turned OFF on CTI OS Server in order for CTI OS Clients, using
Siebel Driver, to connect.
Note
Siebel Driver is not currently supported with Hosted IPCC.
Uninstalling Cisco Driver for Siebel 7
To uninstall the Cisco Driver for Siebel 7, run Add/Remove programs from the
Windows Control Panel and select the Cisco Driver for Siebel 7 Uninstall.
Windows Control Panel and select the Cisco Driver for Siebel 7 Uninstall.
Note
If Release 6.0 software patches for any CTI OS components are installed on your
machine, you must uninstall these patches before you uninstall the Cisco Driver
for Siebel 7 software.
machine, you must uninstall these patches before you uninstall the Cisco Driver
for Siebel 7 software.