Cisco Headend System Release 2.7 メンテナンスマニュアル
CableCARD Module Errors
4024836 Rev D
135
CableCARD Module Errors
CableCARD Module Errors
CableCARD module errors are set by the HOST-POD Interface Standard (ANSI-
SCTE 28 2001), as written and approved by the Society of Cable Communications
Engineers (SCTE). Please refer to the standards document located on the Internet for
the most current error-handling conditions
(http://www.scte.org/documents/pdf/ANSISCTE282004.pdf).
Troubleshooting CableCARD Modules
Issue
Probable Cause
What to Do
Black screen
appears on
channels
during tuning
No EMMs; EMMs do not
increment to 33 (or to the
number that your site
requires) and/or the
PowerKEY status is not
Ready
1
Verify that the CableCARD module has Key
certificates (DHCT > by MAC Address >
Open > Service Element).
2
Verify that the CableCARD module has
packages and DMS is enabled.
3
Ask the DNCS operator to send an instant hit
to the CableCARD module.
4
If the instant hit does not work, re-stage the
CableCARD module (xterm window: type
modDhctCfg —s <mac address>).
Note: If the file does not update, contact Cisco
Services.
Freezing or
black screen
on channels
Card not bound to host or
No EMMs; CP Auth
Received does not appear
in the CP Auth Status of
the SA CableCARD CP
Info diagnostic screen
1
Verify that the CableCARD ID and the Host
ID are present in the DNCS GUI. If not, have
the DNCS operator enter the IDs to bind the
CableCARD module to the host.
2
Verify that the following file has an updated
time stamp (xterm window: type
ls -l /dvs/dvsFiles/CCardServer/PodData).
3
Reboot the DHCT by following these steps:
a
Turn the DHCT power off.
b
Unplug the DHCT power cord from the
power receptacle.
c
Plug the DHCT power cord into the
power receptacle.
d
Turn the DHCT power on.