Cisco Cisco Unified Operations Manager 8.0 プリント
Customer Case Study
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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EXECUTIVE SUMMARY
CISCOLIVE Europe 2010
●
Annual Cisco IT and communications
conference
●
Event held at Barcelona, Spain
●
3,148 attendees
CHALLENGE
●
Deployment and configuration of devices in a
short amount of time
●
Network availability, reliability, and
performance to support unified communication
activities
activities
●
Efficiency for event staff to monitor network
activities
SOLUTION
●
Cisco Unified Operations Manager
●
Cisco Unified Service Monitor
●
Cisco Unified Service Statistics Manager
RESULTS
●
Time savings and reduction of overall
operating expenses
●
Improved customer satisfaction
●
Improved productivity by proactive monitoring
and fast problem resolution
Achieving Service Quality and Availability Using Cisco Unified
Communications Management Suite
Communications Management Suite
Background
CiscoLive Europe is Cisco’s annual premier education and training
conference for IT, networking, and communications professionals in
Europe. CiscoLive Europe 2010 was held at Barcelona from
January 25 to January 28, 2010, with a total attendance of 3,148.
Challenge
CiscoLive, an annual one-week event, posed unique challenges for
network operators. Unlike a corporate network, which takes years to
build, network buildup and teardown for this event took just a few days,
even though the scale of the network was comparable to that of a
midsize company. The network needed to support all the product
demonstrations from the show floor, wireless access for all attendees,
and streaming of all speaking sessions. It also provided various
advanced services, including Cisco
®
TelePresence
™
, video
surveillance, and unified communications. Since the network’s
availability, reliability, and performance were so crucial to the success
of the event, the operations staff needed to monitor network availability
efficiently and to gain insight into network performance, such as the
health of the network, the types of traffic traversing through the
network, and service quality.
Management Solution
Cisco Unified Communications Management Suite (UCMS) was used to manage unified communications
deployment at CiscoLive 2010. Cisco Unified Operations Manager (UOM) was used to monitor the operational status
of all components of the Cisco Unified Communications system, including Cisco Unified Communications Managers,
voice gateways, and IP Phones, as well as the underlying Cisco routers and switches to proactively identify and help
resolve issues before users noticed them. Service quality monitoring was achieved by using Cisco Network Analysis
Module (NAM) with Cisco Unified Service Monitor (USM). Cisco NAM provided visibility into the quality of voice calls
based on voice signaling protocols as well as RTP stream monitoring. The metrics, including Mean Opinion Score
(MOS), packet loss, jitter, and seconds of severe concealment, were fed into USM. The combination provided
real-time monitoring of voice quality, detailed reports, and notification if the quality dropped below a user-defined
threshold.
Cisco Unified Service Statistics Manager (USSM) was used to get a longer-term comparison of key metrics such as
call volume, overall call quality distribution, IP Service-Level Agreements (SLAs), and the usage level of trunks to
allow the event staff to anticipate any performance and capacity issues. USSM was able to report on the overall
quality and availability of the network for the entire week.