Cisco Cisco Unified Contact Center Express 9.0(1) トラブルシューティングガイド

      Collect Traces
      CTI Error Codes
 Related Information

This document provides information about how to troubleshoot Java Telephony API (JTAPI) CCN
Exceptions. You can use these error messages in order to troubleshoot problems in a Unified Contact Center
Express environment. A brief description, causes, and resolutions are provided with each error message. An
indication of which process generates the error is also provided.

The Appendix provides instructions on how to collect traces for the Unified Contact Center Express (UCCX)
product and contains a list of Computer Telephony Integration (CTI) error codes.

Cisco recommends that you have knowledge of these topics:

Knowledge of how to troubleshoot and support the UCCX

• 

The information in this document is based on UCCX version 3.x and later.

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

Refer to Cisco Technical Tips Conventions for more information on document conventions.

This section describes the different CCN exceptions, contains information about their potential causes, and
offers steps to resolve them.

An unspecified error occurs.

This specifies any CTI error code that is not handled by the JTAPI client. It can be a new CTI error of which
the JTAPI client is unaware. It can also be that the JTAPI client is out of date.