Cisco Cisco Unified Contact Center Express 9.0(1) トラブルシューティングガイド

Collect the MIVR logs, JTAPI trace and CTI Manager trace. This helps to detect what error code is received
by JTAPI from CTI. Contact the Customer Contact Business Unit (CCBU) for further help if the logs do not
lead to the root cause.

The CTI request times out.

This indicates that a timeout occurs on one of these:

JTAPI sends a request to CTI

• 

CTI sends a request to JTAPI

• 

This can also be due to timing or performance issues on the client side.

Collect the MIVR logs, JTAPI trace and CTI Manager trace. Contact CCBU for further help if the logs do not
lead to the root cause.

The handle is unknown to the system.

These are the possible causes:

A call handle is no longer available.

• 

A required feature is turned off by Cisco CallManager.

• 

There are performance issues on the client side.

• 

Collect the MIVR logs, JTAPI trace and CTI Manager trace. Contact CCBU for more help if the logs do not
lead to the root cause.

The line is not in a legal state to invoke the command.