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Cisco IPCC Express Solution Reference Network Design
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Chapter 6 Sizing the IPCC Express Server
Configuration and Ordering Tool
Step 2
Select the server, the SmartNet option (if applicable), and the feature(s) for the respective Feature
Servers available. Based on your selections and completion of the remaining feature Tabs, the configured
feature points will be off-loaded and allocated to the respective Feature Server from the main server.
Some examples of Feature Servers include:
Servers available. Based on your selections and completion of the remaining feature Tabs, the configured
feature points will be off-loaded and allocated to the respective Feature Server from the main server.
Some examples of Feature Servers include:
The Configuration and Ordering Tool lists more server options.
Step 3
Configure IPCC Express (agents, supervisors, and so forth) and CTI ports (prompt-and-collect, full
IP IVR ports, and so forth). Enter or check for correct values for the above server configuration you
choose for each and every gray cell in the tool. If you do not, the results might not be correct.
IP IVR ports, and so forth). Enter or check for correct values for the above server configuration you
choose for each and every gray cell in the tool. If you do not, the results might not be correct.
In this step of the Tool, you are configuring for the type of deployment, hardware server, and product.
The value shown for the server type currently being configured comes from the values you entered in
The value shown for the server type currently being configured comes from the values you entered in
.
Step 4
Configure the Call Monitor and Record features. Enter or check for correct values for the server
configuration for each and every gray cell in the tool. If you do not, the results might not be correct.
configuration for each and every gray cell in the tool. If you do not, the results might not be correct.
The value shown for the server type currently being configured comes from the values you entered in
and/or
Step 5
Configure the Historical Reporting feature. Enter or check for correct values for this server configuration
for each and every gray cell in the tool. If you do not, the results might not be correct.
for each and every gray cell in the tool. If you do not, the results might not be correct.
The value shown for the server type currently being configured comes from the values you entered in
and/or
Step 6
Configure IVR ports, ASR, TTS, and VoiceXML. Enter or check for correct values for this server
configuration for each and every gray cell in the tool. If you do not, the results might not be correct.
configuration for each and every gray cell in the tool. If you do not, the results might not be correct.
The value shown for the server type currently being configured comes from the values you entered in
.
This last step will give you the status of your configuration and order, and will indicate whether it is
approved or if it will require Bid Assurance approval.
approved or if it will require Bid Assurance approval.
Use the output of the Configuration and Ordering Tool to determine whether or not your IPCC Express
system design is a valid configuration. If not, the options are to reduce or remove the use of features such
as simultaneous recording sessions or historical reporting sessions, to reduce the number of agents or
IPCC Express related devices, or (if appropriate) to move one or more of the functions to a separate
feature server that accommodates the desired configuration.
system design is a valid configuration. If not, the options are to reduce or remove the use of features such
as simultaneous recording sessions or historical reporting sessions, to reduce the number of agents or
IPCC Express related devices, or (if appropriate) to move one or more of the functions to a separate
feature server that accommodates the desired configuration.
Server
Uses
Main Server
ACD, CTI, IVR, VoiceXML, Recording and Monitoring Server
(RMS), Historical Reports Database Server (HRDB), ASR, TTS
(RMS), Historical Reports Database Server (HRDB), ASR, TTS
Recording and Monitoring Feature
Server
Server
IPCC Express Call Recording and Monitoring Server (RMS1)
ASR/TTS Feature Server
Automatic Speech Recognition Server (ASR), Text-to-Speech
Server (TTS)
Server (TTS)
Historical Reporting Feature Server Historical Reports Database Server (HRDB)