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Cisco Cisco Unified Contact Center Express 11.0(1) 技術マニュアル

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Cisco Systems, Inc.
      
www.cisco.com
 
1 
Unified CCX Agent Email Configuration 
First Published: September 10, 2015 
Introduction 
This page provides configuration information for Agent Email configuration in a Cisco Unified Contact Center Express 
(Unified CCX) environment.  
The intended audience should be familiar with Cisco Collaboration products and be able to perform system-level 
configuration of Cisco Collaboration components and deployments.  
The configuration information is based primarily on system testing performed on Unified CCX during Cisco Collaboration 
Systems Release 11.0(1).  
This topic does not contain detailed step-by-step procedures. See related product documentation for detailed 
information about installing, configuring, and administering products. 
Design 
 
 
For information on design considerations and guidelines for deploying Unified CCX:  
■  
  
For information on design considerations and guidelines for deploying Email: 
■  
Unified CCX Finesse Agent Email in 
Topologies  
This section provides information about Agent Email in Unified CCX.  
For information on specific deployments and sites where Agent Email testing was performed, see 
.