Cisco Cisco Customer Response Solution Downloads トラブルシューティングガイド
8-79
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
High Availability and Bootstrap
High Availability and Bootstrap
This section contains the following troubleshooting tips on Cisco Unified CCX 7.0(1) high availability
and bootstrap problems:
and bootstrap problems:
•
•
Transaction Manager cannot start
Symptom
Cisco Unified CCX cannot be started since the Transaction Manager failed to start.
Error Message The "BOOTSTRAP_START_ERROR" and "transaction manager is not started"
error messages are in the same log statement.
error messages are in the same log statement.
Possible Cause
The third-party Transaction Manager (Mahalo) log in wfavvid\TxnMgrPersistence\ may
be corrupted.
Recommended Action
Manually clean TxnMgrPersistence? directory.
Step 1
Shut down the Node Manager.
Step 2
Copy everything in the wfavvid\TxnMgrPersistence\ directory to a backup directory. Then delete all the
files in the wfavvid\TxnMgrPersistence\ directory.
files in the wfavvid\TxnMgrPersistence\ directory.
Step 3
Restart the Node Manager.
Have an exception on startup with a message like "unable to recover
transaction" or an error message related to reading or modifying the "Tx.per"
file.
transaction" or an error message related to reading or modifying the "Tx.per"
file.
Symptom
Symptom #1: in the log, you see TxLoggerException?, TxLoggerIOException?,
TxLoggerClassNotFoundException?, TxLoggerFileNotFoundException?, or other Tx......Exception.
Symptom #2: when bootstrap_mgr debug log is turned on, if you see "Recovery.recover" and "about to
recover." but did not see "Recovery.recover(): total pending tx: or "Recovery.recover(): no pending tx".
recover." but did not see "Recovery.recover(): total pending tx: or "Recovery.recover(): no pending tx".
Symptom #3: or if you see an error message that mentions the file "Tx.per".
Error Message See the previous symptoms topic for the message.
Possible Cause
The files in BSTxState? may be corrupted.