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Cisco Cisco Computer Telephony Integration Option 9.0 参照ガイド

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6-8
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6      Constants and Status Codes
Special Values
Special Values
 shows the values used to define sizes and limits, indicate special IDs, and unspecified data 
elements.
SYS_INSTRUMENT_ 
OUT_OF_SERVICE
An Enterprise Agent device target has 
been removed from service. 
SystemEventArg1 contains the 
PeripheralID of the peripheral, and 
SystemEventText contains the 
AgentInstrument that was removed 
from service. 
10
SYS_INSTRUMENT_ 
BACK_IN_SERVICE
An Enterprise Agent device target has 
been returned to service. 
SystemEventArg1 contains the 
PeripheralID of the peripheral, and 
SystemEventText contains the 
AgentInstrument that was returned to 
service. 
11
Table 6-2
SystemEventID Values (continued)
SystemEventID
Description
Value
Table 6-3
Special Values 
Constant
Description
Value
MAX_NUM_CTI_ 
CLIENTS
The maximum number of CTI clients 
that can be in a message list.
16
MAX_NUM_ 
PARTIES
The maximum number of conference 
call parties that can be in a message 
list.
16
MAX_NUM_ 
DEVICES
The maximum number of call devices 
that can be in a message list.
16
MAX_NUM_ 
CALLS
The maximum number of calls that can 
be in a message list.
16
MAX_NUM_ 
SKILL_GROUPS
The maximum number of skill group 
fields that can be in a message list.
20
MAX_NUM_LINES
The maximum number of teleset line 
fields that can be in a message list.
10
NULL_ CALL_ID
No call ID is supplied.
0xFFFFFFFF
NULL_ 
PERIPHERAL_ID
No peripheral ID is supplied.
0xFFFFFFFF
NULL_SERVICE
No service is supplied.
0xFFFFFFFF
NULL_SKILL_ 
GROUP
No skill group is supplied.
0xFFFFFFFF
NULL_CALLTYPE
Indicates that no CallType is supplied. 0xFFFF