Cisco Cisco Computer Telephony Integration Option 8.5 参照ガイド

ページ / 276
   
4-5
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 4      Session Management
Session Initialization
 lists the unsolicited call event message masks. 
ClientSignature 
(optional)
A character string appended to the Call Client 
History list when this CTI client becomes 
associated with a call. If not provided, the 
ClientID is used.
STRING
64
AgentExtension
The agent’s ACD teleset extension. For 
CLIENT EVENTS service, at least one of 
AgentExtension, AgentID, or AgentInstrument 
must be provided by the CTI Client.
STRING
16
AgentID
The agent’s ACD login ID. For CLIENT 
EVENTS service, at least one of 
AgentExtension, AgentID, or AgentInstrument 
must be provided by the CTI Client.
STRING
12
AgentInstrument
The agent’s ACD instrument number. For 
CLIENT EVENTS service, at least one of 
AgentExtension, AgentID, or AgentInstrument 
must be provided by the CTI Client.
STRING
64
ApplicationPathID
The ID of an application path which contains 
configured MRD Peripheral combinations for 
this Unified ICM-configured application 
instance. 
INT
4
Maximum message size (including header)
318
Table 4-3
Unsolicited Call Event Message Masks 
Mask Name
Description
Value
CALL_DELIVERED_ MASK
Set when client wishes to receive 
CALL_DELIVERED_EVENT messages.
0x00000001
CALL_QUEUED_ MASK
Set when client wishes to receive 
CALL_QUEUED_EVENT messages.
0x00000002
CALL_ESTABLISHED_ MASK Set when client wishes to receive 
CALL_ESTABLISHED_ EVENT messages.
0x00000004
CALL_HELD_MASK
Set when client wishes to receive 
CALL_HELD_ EVENT messages.
0x00000008
CALL_RETRIEVED_ MASK
Set when client wishes to receive 
CALL_RETRIEVED_EVENT messages.
0x00000010
CALL_CLEARED_ MASK
Set when client wishes to receive 
CALL_CLEARED_ EVENT messages.
0x00000020
CALL_CONNECTION_ 
CLEARED_MASK
Set when client wishes to receive 
CALL_CONNECTION_ CLEARED_EVENT 
messages.
0x00000040
CALL_ORIGINATED_ MASK 
Set when client wishes to receive CALL_ 
ORIGINATED_EVENT messages.
0x00000080
CALL_ CONFERENCED_ 
MASK
Set when client wishes to receive 
CALL_CONFERENCED_ EVENT messages.
0x00000100
Table 4-2
OPEN_REQ Message Format (continued)