Cisco Cisco Computer Telephony Integration Option 8.5 参照ガイド
4-5
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 4 Session Management
Session Initialization
ClientSignature
(optional)
(optional)
A character string appended to the Call Client
History list when this CTI client becomes
associated with a call. If not provided, the
ClientID is used.
History list when this CTI client becomes
associated with a call. If not provided, the
ClientID is used.
STRING
64
AgentExtension
The agent’s ACD teleset extension. For
CLIENT EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
CLIENT EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
STRING
16
AgentID
The agent’s ACD login ID. For CLIENT
EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
STRING
12
AgentInstrument
The agent’s ACD instrument number. For
CLIENT EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
CLIENT EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
STRING
64
ApplicationPathID
The ID of an application path which contains
configured MRD Peripheral combinations for
this Unified ICM-configured application
instance.
configured MRD Peripheral combinations for
this Unified ICM-configured application
instance.
INT
4
Maximum message size (including header)
318
Table 4-3
Unsolicited Call Event Message Masks
Mask Name
Description
Value
CALL_DELIVERED_ MASK
Set when client wishes to receive
CALL_DELIVERED_EVENT messages.
CALL_DELIVERED_EVENT messages.
0x00000001
CALL_QUEUED_ MASK
Set when client wishes to receive
CALL_QUEUED_EVENT messages.
CALL_QUEUED_EVENT messages.
0x00000002
CALL_ESTABLISHED_ MASK Set when client wishes to receive
CALL_ESTABLISHED_ EVENT messages.
0x00000004
CALL_HELD_MASK
Set when client wishes to receive
CALL_HELD_ EVENT messages.
CALL_HELD_ EVENT messages.
0x00000008
CALL_RETRIEVED_ MASK
Set when client wishes to receive
CALL_RETRIEVED_EVENT messages.
CALL_RETRIEVED_EVENT messages.
0x00000010
CALL_CLEARED_ MASK
Set when client wishes to receive
CALL_CLEARED_ EVENT messages.
CALL_CLEARED_ EVENT messages.
0x00000020
CALL_CONNECTION_
CLEARED_MASK
CLEARED_MASK
Set when client wishes to receive
CALL_CONNECTION_ CLEARED_EVENT
messages.
CALL_CONNECTION_ CLEARED_EVENT
messages.
0x00000040
CALL_ORIGINATED_ MASK
Set when client wishes to receive CALL_
ORIGINATED_EVENT messages.
ORIGINATED_EVENT messages.
0x00000080
CALL_ CONFERENCED_
MASK
MASK
Set when client wishes to receive
CALL_CONFERENCED_ EVENT messages.
CALL_CONFERENCED_ EVENT messages.
0x00000100
Table 4-2
OPEN_REQ Message Format (continued)