Cisco Cisco Computer Telephony Integration OS 8.5 参照ガイド
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
REGISTER_VARIABLES_REQ
The REGISTER_VARIABLES_REQ message, defined in
, allows a CTI Client to register the
call context variables that it will use. By default, a CTI Client that does not explicitly register variables
will receive all call and ECC variables. If a CTI Client does not want to receive all possible variables, it
must explicitly register for each variable that it wants.
will receive all call and ECC variables. If a CTI Client does not want to receive all possible variables, it
must explicitly register for each variable that it wants.
MonitorCallsToday
Total number of supervisor call monitors completed in the
skill group.
skill group.
UINT
4
WhisperCallsToday
Total number of supervisor call whispers completed by
agents in the skill group.
agents in the skill group.
UINT
4
EmergencyCalls
Today
Today
Total number of emergency calls completed by agents in
the skill group.
the skill group.
UINT
4
CallsQToday
The number of calls queued to the skill. This field is set to
0xFFFFFFFF when this value is unknown or unavailable.
0xFFFFFFFF when this value is unknown or unavailable.
UINT
4
CallsQTimeToday
The total queue time, in seconds, of calls queued to the
skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
UINT
4
LongestCallQToday
The longest queue time, in seconds, of all calls queued to
the skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
the skill group. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
UINT
4
Maximum message size (including header)
592
Table 5-74
QUERY_SKILL_GROUP_STATISTICS_CONF Message Format (continued)
Table 5-75
REGISTER_VARIABLES_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 110.
MHDR
8
InvokeID
Set to the value of the InvokeID from the corresponding
request message.
request message.
UINT
4
CallVariable
Mask
Mask
A bitwise combination of Call Variable Masks listed in
wishes to receive.
USHORT
2
NumNamed
Variables
Variables
The number of NamedVariable floating fields present in the
floating part of the message.
floating part of the message.
USHORT
2
NumNamed
Arrays
Arrays
The number of NamedArray floating fields present in the
floating part of the message.
floating part of the message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size