Cisco Cisco Computer Telephony Integration OS 8.5 参照ガイド
5-37
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_QUEUED_EVENT
The CTI Server may send a CALL_QUEUED_EVENT message to the CTI client when a call is placed
in a queue pending the availability of some resource. The CALL_QUEUED_EVENT message is defined
in
in a queue pending the availability of some resource. The CALL_QUEUED_EVENT message is defined
in
.
LineType
Indicates the type of the teleset
line given in the LineHandle
field.
line given in the LineHandle
field.
USHORT
2
TrunkUsedDevice
Type
Type
The type of device ID in the
TrunkUsedDeviceID floating
field (
TrunkUsedDeviceID floating
field (
).
USHORT
2
CalledDeviceType
The type of device ID in the
CalledDeviceID floating field
(
CalledDeviceID floating field
(
).
USHORT
2
LocalConnectionState
The state of the local end of the
connection (
connection (
).
USHORT
2
EventCause
A reason for the occurrence of
the event (
the event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDeviceID
The device ID of the device
associated with the connection.
associated with the connection.
STRING
64
TrunkUsedDeviceID
(optional)
(optional)
The device ID of the selected
trunk.
trunk.
STRING
64
CalledDeviceID
(optional)
(optional)
The device ID of the called
device.
device.
STRING
64
TrunkNumber
(optional)
(optional)
The number representing a trunk. UINT
4
TrunkGroup Number
(optional)
(optional)
The number representing a trunk
group.
group.
UINT
4
Maximum message size (including header):
246
Table 5-18
CALL_REACHED_NETWORK_EVENT Message Format
Table 5-19
CALL_QUEUED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 21.
MessageType = 21.
MHDR
8