Cisco Cisco IP Contact Center Release 4.6.1 プリント

The AW is the only software module that must run on a separate server from all of the other Unified CCE 
software modules. An AW can be deployed in the same location as, or remote from, the ICM Central 
Controller. Each AW is independent of other AWs, and redundancy is provided by deploying multiple 
AWs.

Some AWs communicate directly with the ICM Central Controller, and they are called Distributor AWs. 
(See 

.) An ICM deployment must have at least one Distributor AW. Additional AWs 

(distributors or clients) are also allowed for redundancy (primary and secondary distributors) or for 
additional access by the AW clients in a site. At any additional site, at least one distributor and multiple 
client AWs can be deployed; however, client AWs should always be local to their AW distributor.

Client AWs communicate with a Distributor AW to view and modify the ICM Central Controller 
database and to receive real-time reporting data. Distributor AWs off-load the Central Controller (the 
real-time call processing engine) from the task of constantly distributing real-time contact center data to 
the client AWs.

AWs can be installed with the following software options:

Historical Data Server (HDS)

WebView Server

Internet Script Editor Server

Web Administration Tool Server (Unified System CCE deployments only)

The Historical Data Server (HDS) is the database used for longer-term data storage and reporting. 
WebView Server is the reporting server that can be installed either on an HDS server or on a standalone 
server. For information on the reporting deployment options, refer to the chapters on 

The WebView Server option provides browser-based reporting. This option enables reporting to be done 
from any computer with a browser. The Internet Script Editor Server can be installed only on a 
Distributor AW, and it provides an HTTPS (default protocol) connection for Script Editor clients. The 
Web Administration Tool Server provides a browser-based configuration tool for Unified System CCE, 
and it can be installed only on a Distributor AW (called an Administration and WebView Reporting 
server in Unified System CCE).

The reason for requiring the AW to run on a separate server for production systems is to ensure that 
complex reporting queries do not interrupt the real-time call processing of the Call Router and Logger 
processes. For lab or prototype systems, the AW (with the WebView Server option) can be installed on 

143304

Real-Time

Data

Config and

Historical Data

AWDB

and

HDS

Router

Logger

WebView