Cisco Cisco Unified Contact Center Enterprise 9.0(2) インストールガイド

ページ / 134
Chapter 7      Troubleshooting
VLEngine Runtime Issues
7-12
Remote Silent Monitoring Installation and Administration Guide
ERROR | wrapper | 2007/12/20 08:22:24 | JVM exited while 
loading the application.
Recommended Action
If there is enough memory in the system and the error 
still occurs, you can manually force the VLEngine to run by modifying the 
wrapper.java.maxmemory parameter in the wrapper.conf file (located in the 
C:\CiscoRSM\vlengine directory) to a lower value (e.g., 1000) 
Caution
Modifying the wrapper.conf file is not supported by Cisco, as it may lead to 
unreliable system behavior. 
AddressOutOfService Exception
Symptom
The following error message or similar is found in the VLEngine log 
file (located in the C:\CiscoRSM\vlengine\logs directory): 
Error Message
com.cisco.jtapi.AddressOutOfService
Possible Cause 1
The simphone device associated with this message may 
have the wrong device pool setting. 
Recommended Action
Launch the Unified CM administration interface and 
ensure that the simphone device settings are correct. 
Possible Cause 2
The RSM simphone device pool configuration may be 
incorrect.
Recommended Action
Ensure that the RSM simphone device pool settings are 
configured as described in the “Simphone Device Dependencies” topic in 
Chapter 3, Pre-Installation Tasks.