Cisco Cisco Unified Contact Center Enterprise 9.0(2) インストールガイド
Chapter 7 Troubleshooting
VLEngine Runtime Issues
7-12
Remote Silent Monitoring Installation and Administration Guide
ERROR | wrapper | 2007/12/20 08:22:24 | JVM exited while
loading the application.
loading the application.
Recommended Action
If there is enough memory in the system and the error
still occurs, you can manually force the VLEngine to run by modifying the
wrapper.java.maxmemory parameter in the wrapper.conf file (located in the
C:\CiscoRSM\vlengine directory) to a lower value (e.g., 1000)
wrapper.java.maxmemory parameter in the wrapper.conf file (located in the
C:\CiscoRSM\vlengine directory) to a lower value (e.g., 1000)
Caution
Modifying the wrapper.conf file is not supported by Cisco, as it may lead to
unreliable system behavior.
unreliable system behavior.
AddressOutOfService Exception
Symptom
The following error message or similar is found in the VLEngine log
file (located in the C:\CiscoRSM\vlengine\logs directory):
Error Message
com.cisco.jtapi.AddressOutOfService
Possible Cause 1
The simphone device associated with this message may
have the wrong device pool setting.
Recommended Action
Launch the Unified CM administration interface and
ensure that the simphone device settings are correct.
Possible Cause 2
The RSM simphone device pool configuration may be
incorrect.
Recommended Action
Ensure that the RSM simphone device pool settings are
configured as described in the “Simphone Device Dependencies” topic in
Chapter 3, Pre-Installation Tasks.
Chapter 3, Pre-Installation Tasks.