Cisco Cisco Unified Contact Center Enterprise 9.0(2) インストールガイド

The following message or similar is found in the VLEngine log file 

(located in the C:\CiscoRSM\vlengine\logs directory): 

JTAPI-CLI-1/2: Got Exception for call with initiator terminal 
"SEP00005E00054f", line ID "42579"; target terminal of 
"SEP00005E000423", target line ID 
"42435":com.cisco.jtapi.PlatformExceptionImpl: Monitor request 
failed:com.cisco.cti.client.CCNException
com.cisco.jtapi.PlatformExceptionImpl: Monitor request 
failed:com.cisco.cti.client.CCNException

at com.cisco.jtapi.CallImpl.startMonitor(CTQF)
at com.cisco.jtapi.CallImpl.startMonitor(CTQF)
at com.knoahsoft.voicelink.vlengine.JTAPIClient.
 startMonitoring(JTAPIClient.java:352)
at com.knoahsoft.voicelink.vlengine.servlet.
 InitiateMonitorAgent.doGet(InitiateMonitorAgent.java:181)

[…]

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.
 runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$
 ControlRunnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:619)

JTAPI-CLI-1/2: EXCEPTION Errorcode is: -1932787536

The built-in-bridge resource is probably not enabled on the 

agent phone to be monitored (SEP00005E000423 in the above example). 

Launch the Unified CM administration interface and 

navigate to the device settings for the agent phone. Ensure that the built-in 
bridge setting is enabled.