Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド
6-128
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Agent Reports
agtskg03: Agent Skill Group Logout Status Report
Skill Group
The name of the skill group to which this agent is associated.
Derived from: Skill_Group.EnterpriseName
Derived from: Skill_Group.EnterpriseName
Log On DateTime
The date and time the agent logged on, measured in YY:MM:DD (month, day,
year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime -
Derived from: Agent_Skill_Group_Logout.LogoutDateTime -
Agent_Skill_Group_Logout.LoginDuration
Log On Duration
The time measured in HH:MM:SS (hours, minutes, seconds) format that the
agent spent logged on.
Derived from: Agent_Skill_Group_Logout.LoginDuration
Derived from: Agent_Skill_Group_Logout.LoginDuration
Log Out DateTime
The ICM central controller's date and time that the agent logged out.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime
Derived from: Agent_Skill_Group_Logout.LogoutDateTime
Reason Code
A code received from the peripheral that indicates the reason for the agent's
last state change. If not defined, this shows NONE.
Note: The agent's desk settings and CTIOS registry settings need to be
Note: The agent's desk settings and CTIOS registry settings need to be
configured to display the reason code. You can do this in the ICM Configuration
Manager's Agent Desk Settings List tool.
For a list of default reason codes, see
For a list of default reason codes, see
Derived from: Agent_Skill_Group_Logout.ReasonCode