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Agent Reports

agtskg03: Agent Skill Group Logout Status Report

The name of the skill group to which this agent is associated.
Derived from: Skill_Group.EnterpriseName

The date and time the agent logged on, measured in YY:MM:DD (month, day, 

year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime - 

Agent_Skill_Group_Logout.LoginDuration

The time measured in HH:MM:SS (hours, minutes, seconds) format that the 

agent spent logged on.
Derived from: Agent_Skill_Group_Logout.LoginDuration

The ICM central controller's date and time that the agent logged out.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime

A code received from the peripheral that indicates the reason for the agent's 

last state change. If not defined, this shows NONE.
Note: The agent's desk settings and CTIOS registry settings need to be 

configured to display the reason code. You can do this in the ICM Configuration 

Manager's Agent Desk Settings List tool.
For a list of default reason codes, see 

Derived from: Agent_Skill_Group_Logout.ReasonCode