Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド

New WebView Features in ICM 5.0

Thresholds. When setting thresholds for agent states and most other data 

fields, you no longer have to enter a code. Instead, select from the list of 

options.

Event Viewer. The Event Viewer is a tool within WebView that lets you view 

event data (messages) generated by processes within ICM and used in system 

maintenance. You can access this feature from the opening WebView page. See 

.

Job Scheduler. The Job Scheduler enables you to schedule WebView reporting 

jobs to be done at a specified date and time. You can schedule reports to be run 

and printed and also to be run and saved to a file. You can access this feature 

from any of the WebView reporting pages. See 

New, Replaced, and Deleted templates. For a list of all the new, replaced, 

and deleted templates since ICM 4.6.2, see Upgrading from a previous version 

of ICM WebView in the online help.

Report icons. Icons beside a template or report listing indicate whether it is a 

tabular or graphical report and whether or not it is included in your favorites list. 

Multiple reports. You can run and view multiple reports at the same time. See 

.

Report format. Every other line in a report is lightly highlighted to enable you 

to more easily scan the report. Report options have been moved from the side 

to the top of a report to increase the view area. The report subject is the name 

at the top of the report. The template name and the report title are now included 

at the bottom of the report along with the run date and time.

Improved help. The WebView online help now includes a glossary and begins 

each template description with its purpose, the environment in which it can be 

used (standard ACD, IPCC, both ACD and/or IPCC), and the default sort order. 

The help also has an improved index listing all the ICM database fields used in 

the reports.