Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド

ICM WebView Online Help

WebView includes a set of predefined ICM report templates that let you generate 

reports by using the contact center performance data stored in the central database 

and the Admin Workstation local database. The WebView report templates provide 

a convenient way to display important information about the performance of your 

call management activities. You can modify these predefined templates to suit your 

particular needs.
This section answers the following questions:

This section also describes:

If you have the appropriate permissions, you can view reports (real-time and 

historical), create new reports (based on WebView's report templates), and modify 

reports directly from the browser on your PC.