Cisco Cisco IPCC Web Option ユーザーガイド

Cisco  IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Outbound Option (Blended Agent) reports

dialer10: Dialer Call Result Summary Half Hour Report

The number of contacts for which busy signals were detected during the half-hour 
interval.
Derived from: Dialer_Half_Hour.BusyDetectToHalf

The number of contacts which were not answered during the half-hour interval.
Derived from: Dialer_Half_Hour.NoAnswerDetectToHalf

The number of contacts in a half-hour interval that did not detect a ring back.
Derived from: Dialer_Half_Hour.NoRingBackDetectToHalf 

The number of contacts in a half-hour interval that did not detect a dial tone.
Derived from: Dialer_Half_Hour.NoDialToneDetectToHalf

The number of contacts in a half-hour interval that detected a fax.
Derived from: Dialer_Half_Hour.FaxDetectDetectToHalf

The number of contacts in a half-hour interval that detected a network answering 
machine.
Derived from: Dialer_Half_Hour.NetworkAnsMachineDetectToHalf 

The number of contacts in a half-hour interval that detected an answering machine.
Derived from: Dialer_Half_Hour.AnsweringMachineDetectToHalf 

The number of contacts in a half-hour interval that detected a special information tone 
(SIT).
Derived from: Dialer_Half_Hour.SITToneDetectToHalf

The number of preview/callback contacts in a half-hour interval that were rejected by 
the agent.
Derived from: Dialer_Half_Hour.AgentRejectedDetectToHalf 

The number of preview/callback contacts that were rejected by the agent (these 
customers will not be dialed).
Derived from: Dialer_Half_Hour.AgentClosedDetectToHalf

The number of contacts in a half-hour interval where the dialer canceled a ringing 
customer call
Derived from: Dialer_Half_Hour.CancelledDetectToHalf