Cisco Cisco IPCC Web Option ユーザーガイド

Cisco  IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

Outbound Option (Blended Agent) reports

camqry11: Summary of Call Counts per Campaign Half Hour Report

The number of contacts in a half-hour interval that detected a network answering 
machine.
Derived from: Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectToHalf 

The number of contacts in a half-hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf

The number of contacts in a half-hour interval that detected a special information tone 
(SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf

The number of preview/callback contacts in a half-hour interval that were rejected by 
the agent.
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedToHalf

The number of preview/callback contacts that were rejected by the agent (these 
customers will not be dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf

The number of contacts in a half-hour interval where the dialer canceled a ringing 
customer call
Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf

The number of contacts in a half-hour interval abandoned by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf

The number of contacts in a half-hour interval that were abandoned by the dialer. 
However, instead of hanging-up on the customer the customer was transferred to an 
IVR which plays a message.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf 

The number of contacts in a half-hour interval where the customer hung-up 
immediately after picking up the phone.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf 

The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the 
telephone today.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf