Cisco Cisco IPCC Web Option ユーザーガイド

Layout:

In the Report Painter, set these attributes for the template:

Title: Tasks Offered

Column Names:

Modify the default Column Header names to the following:

– Service.EnterpriseName

 to Peripheral Service 

Name

– Service_Half_Hour.DateTime

 to Date and Time

– Service_Half_Hour.CallsOfferedToHalf 

to Calls 

Offered

– Service_Half_Hour.CallsAbandQToHalf

 to Calls 

Aband. in Queue

– Service_Half_Hour.ServiceLevelToHalf

 to 

Service Level%

– Service_Half_Hour.AvgDelayQToHalf

 to Avg. 

Delay in Queue

– Service_Half_Hour.CallsHandledToHalf

 to Calls 

Handled

– Service_Half_Hour.HandleTimeToHalf

 to Handle 

Time