Cisco Cisco IPCC Web Option ユーザーガイド

A-13

Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

Appendix A Creating Sample Report Templates

Sample Historical Template

Row and Column Formatting:

–

Adjust row heights and column widths to appropriate
viewing sizes.

–

Center all Column header labels. Set all numeric column
data to align right.

–

Set the display format of data in the

Service_Half_Hour.ServiceLevelToHalf

column

to percent (%).

–

Summary row: Create a summary row that includes data
totals for the following:

Average of

Service_Half_Hour.ServiceLevelToHalf

Sum of Service_Half_Hour.CallsOfferedToHalf

Sum of Service_Half_Hour.CallsAbandQToHalf

Sum of Service_Half_Hour.CallsHandledToHalf

Sum of Service_Half_Hour.HandleTimeToHalf

Template File Name

Save the template as:

custom_taskanalysis_halfhour

Table A-2

Sample Historical Template Specifications (continued)

Component

Description