Cisco Cisco IPCC Web Option ユーザーガイド

A code received from the peripheral that indicates the reason for the agent's last state 
change. If not defined, this displays 0.
Note: 
•

The agent's CTIOS desk settings and CTIOS registry settings need to be 

configured to display the reason code. You can do this in the ICM Configuration 
Manager's Agent Desk Settings List tool.
• You must enable reason code reporting by selecting the "agent event detail" check 

box in the ICM Configuration Manager's PG Explorer. 
For more information, see About Not Ready Reason Codes.
Derived from: Agent_Skill_Group_Real_Time.ReasonCode 

The phone extension the agent is currently working on. 
Derived from: Agent_Real_Time.Extension

The date and time the agent logged in. 
Derived from: Agent_Skill_Group_Real_Time.DateTimeLogin

Whether or not the agent requested supervisor assistance: 

No 

Yes
Derived from: Agent_Skill_Group_Real_Time.RequestedSupervisorAssist

The type of outbound task on which the agent is currently working: 

None (Not Applicable) 
ACD 

Direct 

Auto out 
Reserve 

Preview
Derived from: Agent_Real_Time.Destination

The direction of active task:  

In (inbound task - non voice tasks are always inbound) 

Out (outgoing external task) 
Other (outgoing or ingoing internal task) 

Not Applicable (if the logged in agent is not active in the skill group)
Derived from: Agent_Real_Time.Direction

Indicates whether a call is currently on hold or a task is paused: Yes; No.
Derived from: Agent_Real_Time.OnHold