Cisco Cisco IPCC Web Option ユーザーガイド

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)

Release 7.1(1)

Chapter 2 Agent Report Templates

Agent By Skill Group Reports

*Network TargetID

The device target the agent is logged on to. This applies to only IPCC agents. In IPCC
Gateway, this applies to Outbound Option agents only.
Derived from: Agent_Real_Time.NetworkTargetID

Agent Status

Reserved for future use.
Derived from: Agent_Real_Time.AgentStatus

*Customer Phone

(Outbound Option only) The phone number of the caller with whom the agent is
speaking.
Derived from: Agent_Real_Time.CustomerPhoneNumber

*Customer Account

(Outbound Option only) The account number of the caller with whom the agent is
speaking.
Derived from: Agent_Real_Time.CustomerAccountNumber

*Campaign

(Outbound Option only) The campaign ID for the campaign associated with this call.
Derived from: Agent_Real_Time.CampaignID

*Query Rule

(Outbound Option only) The query rule belonging to the campaign identified by the
CampaignID.
Derived from: Agent_Real_Time.QueryRuleID

Routable

Indicates whether the agent is routable with respect to this Media Routing Domain.
Valid options: Y = Yes, the agent is routable. N = No, the agent is not routable.
Derived from: Agent_Real_Time.Routable

Last Mode Change

The date and time of the agent’s last mode change.
Derived from: Agent_Real_Time.DateTimeLastModeChange

Tasks In Progress

The number of tasks associated with this Media Routing Domain on which this agent is
currently working.
Derived from: Agent_Real_Time.CallInProgress

Max Tasks

The maximum number of tasks associated with this Media Routing Domain on which
this agent can work simultaneously.
Derived from: Agent_Real_Time.MaxTasks