Cisco Cisco IPCC Web Option インストールガイド
Message:
None.
Cause:
A default skill group is created for the ICM Enterprise parent system. This default skill group
does not collect any reporting statistics. Also, do not confuse this default skill group with the
default skill group that is created for the IPCC Enterprise child system; they are not the same.
Default skill groups on the IPCC Enterprise child get created as real skill groups on the ICM
Enterprise parent. The reporting statistics gathered for the default skill group for the IPCC
Enterprise child will show up in these real skill groups on the ICM Enterprise parent.
does not collect any reporting statistics. Also, do not confuse this default skill group with the
default skill group that is created for the IPCC Enterprise child system; they are not the same.
Default skill groups on the IPCC Enterprise child get created as real skill groups on the ICM
Enterprise parent. The reporting statistics gathered for the default skill group for the IPCC
Enterprise child will show up in these real skill groups on the ICM Enterprise parent.
Action:
Select the skill group in the Item Selection list in WebView in the ICM Enterprise parent that
corresponds to the default skill group on the IPCC Enterprise child.
corresponds to the default skill group on the IPCC Enterprise child.
No agent data available in reports on the ICM Enterprise parent
Symptom:
In either the IPCC Enterprise or the IPCC Express Gateway deployments, the WebView reports
on the ICM Enterprise parent show no agent data.
on the ICM Enterprise parent show no agent data.
Message:
None.
Cause:
Agent Reporting is not enabled on the respective IPCC Gateway PG.
Action:
In the ICM PG Explorer Agent Distribution tab, enable agent reporting.
Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)
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Understanding Reporting in an IPCC Gateway Deployment
Troubleshooting Reports in IPCC Gateway Deployments