Cisco Cisco IP Contact Center Release 4.6.2 テクニカルリファレンス

Not valid for IPCC Enterprise.

NULL

DBINT

Number of agent reservation calls made by this service that ended
during the half-hour interval. The value is counted when the after-call

ReserveCallsToHalf

work time associated with the call (if any) has completed, and the
database is updated every half hour.

Not currently used for Outbound Option.

Not valid for IPCC Enterprise.

NULL

DBINT

Reserved for future use.

Reserved1

NULL

DBINT

Reserved for future use.

Reserved2

NULL

DBINT

Reserved for future use.

Reserved3

NULL

DBINT

Reserved for future use.

Reserved4

NULL

DBFLT4

Reserved for future use.

Reserved5

NULL

DBINT

Number of calls to the service abandoned within the service level
threshold during the half-hour interval. Set to zero for IPCC
Enterprise voice tasks and for non-voice tasks.

ServiceLevelAbandToHalf

Note: Note: When ICM is connected with IPCC through an IPCC
Gateway PG, this value is incremented by any condition on the child
that causes the call to terminate while in the queue.

NULL

DBINT

Number of calls to the service that had service level eventsduring the
half-hour interval.

ServiceLevelCallsOfferedToHalf

Not valid for IPCC Enterprise.

NULL

DBINT

Number of calls to the service answered within the ICM service level
threshold during the half-hour interval.

ServiceLevelCallsToHalf

Not valid for IPCC Enterprise.

NULL

DBFLT4

ICM service level for the service during the half-hour interval.

ServiceLevelToHalf

For non-voice tasks and for IPCC Enterprise calls,
theServiceLevelType is always set to ignore abandoned calls.

NULL

DBINT

Service Level Type used to calculate Service level for this interval.

ServiceLevelType

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)