Cisco Cisco IP Contact Center Release 4.6.2 テクニカルリファレンス
Keys
and
Null
Option:
and
Null
Option:
Data Type:
Description:
Field Name:
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULL
DBINT
Time, in seconds, accumulated by calls that were too short to be
counted as abandoned during the half-hour interval. These calls were
abandoned before the abandoned call wait time expired.
counted as abandoned during the half-hour interval. These calls were
abandoned before the abandoned call wait time expired.
ShortCallsTimeToHalf
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
NULL
DBINT
Number of calls to the service during the half-hour interval that were
too short to be considered abandoned. A call is determined to be a
too short to be considered abandoned. A call is determined to be a
ShortCallsToHalf
short call if it is abandoned before the Abandoned Call Wait Time
expired. Short calls are not considered abandoned and they are not
accounted for in any of the ICM abandoned calls calculations.
expired. Short calls are not considered abandoned and they are not
accounted for in any of the ICM abandoned calls calculations.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
PK, FK
NOT
NULL
NOT
NULL
DBINT
The SkillTargetID of this service. Foreign key from the Service table.
SkillTargetID
NULL
DBINT
The number of seconds that agents spent in the ACTIVE state or the
PAUSED state for tasks associated with this service that ended in this
half-hour interval.
PAUSED state for tasks associated with this service that ended in this
half-hour interval.
TalkTimeToHalf
PK NOT
NULL
NULL
DBINT
The time zone for the date and time. The value is the offset in minutes
from UTC (formerly called GMT).
from UTC (formerly called GMT).
TimeZone
NULL
DBINT
Number of calls transferred into the service during the half-hour
interval. This count includes consultative transfers and blind transfers
interval. This count includes consultative transfers and blind transfers
TransferInCallsToHalf
to the service. The count is populated in the database when the
after-call work associated with the call (if any) is finished.
after-call work associated with the call (if any) is finished.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
NULL
DBINT
Number of calls transferred out of the service during the half-hour
interval. This count includes consultative transfers and blind transfers
interval. This count includes consultative transfers and blind transfers
TransferOutCallsToHalf
made from the service. The count is populated in the database when
the after-call work associated with the call (if any) is finished.
the after-call work associated with the call (if any) is finished.
Not valid for IPCC Enterprise.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
345
Chapter 2: All Tables
Service_Half_Hour Table