Cisco Cisco Agent Desktop 8.5 ユーザーガイド
Cisco Supervisor Desktop User’s Guide 6.0(2)
8
10-July-07
Supervisor Desktop Versions
There are three versions of Cisco Supervisor Desktop: Standard, Enhanced, and
Premium. The following chart outlines the features available in each version. All
features not listed here are present in all three versions.
Premium. The following chart outlines the features available in each version. All
features not listed here are present in all three versions.
Feature
Standard Enhanced Premium
Silent monitoring
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Barge-in
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Intercept
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Recording (up to 32 simultaneous
recordings/playbacks)
recordings/playbacks)
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Recording (up to 80 simultaneous
recordings/playbacks)
recordings/playbacks)
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Team performance messages (TPMs)
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●
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Skill statistics
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●
●
Reports
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●
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