Cisco Cisco Agent Desktop 8.5 Mode D'Emploi

There are three versions of Cisco Supervisor Desktop: Standard, Enhanced, and 
Premium. The following chart outlines the features available in each version. All 
features not listed here are present in all three versions.

Silent monitoring

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Barge-in

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Intercept

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Recording (up to 32 simultaneous 
recordings/playbacks)

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Recording (up to 80 simultaneous 
recordings/playbacks)

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Team performance messages (TPMs)

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Skill statistics

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Reports

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