Cisco Cisco Administrative Workstation インストールガイド
Chapter 10 Planning for ICM Platforms
Planning for Distributor AWs
10-6
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Figure 10-1 Real-Time Data Architecture
Real-time call and agent group status data arrives at the Central Controller from
the Peripheral Gateways, which are constantly monitoring activity at each call
center. The CallRouter acts as the real-time server. The CallRouter for the other
side of the Central Controller acts as a back-up real-time server.
the Peripheral Gateways, which are constantly monitoring activity at each call
center. The CallRouter acts as the real-time server. The CallRouter for the other
side of the Central Controller acts as a back-up real-time server.
The CallRouter is responsible for providing real-time data to one or more
Distributor AWs at each admin site. Client AWs at the site receive their real-time
data through a connection to a Distributor AW. These AWs are called Client AWs
because they do not have the local database and Distributor processes required to
receive real-time data directly from the CallRouter.
Distributor AWs at each admin site. Client AWs at the site receive their real-time
data through a connection to a Distributor AW. These AWs are called Client AWs
because they do not have the local database and Distributor processes required to
receive real-time data directly from the CallRouter.
Distributors and Admin Sites
Admin Workstations can be located with one or both sides of the Central
Controller, at a call center, or at another site. Any site that contains AWs is
referred to as an admin site. Each admin site requires at least one Distributor AW.
Two Distributor AWs should be used (as shown in
Controller, at a call center, or at another site. Any site that contains AWs is
referred to as an admin site. Each admin site requires at least one Distributor AW.
Two Distributor AWs should be used (as shown in
) to provide fault
tolerance in the real-time data distribution architecture.