Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド
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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Miscellaneous Service
HandledCalls
Today
Today
The number of inbound ACD calls
handled by the agent.
handled by the agent.
UINT
4
HandledCalls
TalkTime Today
TalkTime Today
Total talk time in seconds for Inbound
ACD calls counted as handled by the
agent. Includes hold time associated with
the call.
ACD calls counted as handled by the
agent. Includes hold time associated with
the call.
UINT
4
HandledCalls
AfterCall
TimeToday
AfterCall
TimeToday
Total after call work time in seconds for
Inbound ACD calls counted as handled by
the agent.
Inbound ACD calls counted as handled by
the agent.
UINT
4
HandledCalls
TimeToday
TimeToday
Total handle time, in seconds, for inbound
ACD calls counted as handled by the
agent. The time spent from the call being
answered by the agent to the time the
agent completed after call work time for
the call. Includes hold time associated
with the call.
ACD calls counted as handled by the
agent. The time spent from the call being
answered by the agent to the time the
agent completed after call work time for
the call. Includes hold time associated
with the call.
UINT
4
IncomingCalls
HeldToday
HeldToday
The total number of completed inbound
ACD calls the agent placed on hold at least
once.
ACD calls the agent placed on hold at least
once.
UINT
4
IncomingCalls
HeldTime Today
HeldTime Today
Total number of seconds completed
inbound ACD calls were placed on hold.
inbound ACD calls were placed on hold.
UINT
4
InternalCalls
Today
Today
Number of internal calls initiated by the
agent.
agent.
UINT
4
InternalCalls
TimeToday
TimeToday
Number of seconds spent on internal calls
initiated by the agent.
initiated by the agent.
UINT
4
InternalCalls
RcvdToday
RcvdToday
Number of internal calls received by the
agent.
agent.
UINT
4
InternalCalls
RcvdTime Today
RcvdTime Today
Number of seconds spent on internal calls
received by the agent.
received by the agent.
UINT
4
InternalCalls
HeldToday
HeldToday
The total number of internal calls the
agent placed on hold at least once.
agent placed on hold at least once.
UINT
4
InternalCalls
HeldTime Today
HeldTime Today
Total number of seconds completed
internal calls were placed on hold.
internal calls were placed on hold.
UINT
4
AutoOutCalls
Today
Today
Total number of AutoOut (predictive)
calls completed by the agent.
calls completed by the agent.
UINT
4
AutoOutCalls
TalkTime Today
TalkTime Today
Total talk time, in seconds, of AutoOut
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent begins after call work for the
call. The time includes hold time
associated with the call.
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent begins after call work for the
call. The time includes hold time
associated with the call.
UINT
4
Table 5-71
QUERY_AGENT_STATISTICS_CONF Message Format (continued)