Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド
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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AutoOutCalls
TimeToday
TimeToday
Total handle time, in seconds, for AutoOut
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent completes after call work time
for the call. The time includes hold time
associated with the call.
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent completes after call work time
for the call. The time includes hold time
associated with the call.
UINT
4
AutoOutCalls
HeldToday
HeldToday
The total number of completed AutoOut
(predictive) calls the agent has placed on
hold at least once.
(predictive) calls the agent has placed on
hold at least once.
UINT
4
AutoOutCalls
HeldTime Today
HeldTime Today
Total number of seconds AutoOut
(predictive) calls were placed on hold.
(predictive) calls were placed on hold.
UINT
4
PreviewCalls
Today
Today
Total number of outbound Preview calls
completed by the agent.
completed by the agent.
UINT
4
PreviewCalls
TalkTimeToday
TalkTimeToday
Total talk time, in seconds, of outbound
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent begins after call work for the call.
The time includes hold time associated
with the call.
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent begins after call work for the call.
The time includes hold time associated
with the call.
UINT
4
PreviewCalls
TimeToday
TimeToday
Total handle time, in seconds, outbound
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent completes after call work time for
the call. The time includes hold time
associated with the call.
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent completes after call work time for
the call. The time includes hold time
associated with the call.
UINT
4
PreviewCalls
HeldToday
HeldToday
The total number of completed outbound
Preview calls the agent has placed on hold
at least once.
Preview calls the agent has placed on hold
at least once.
UINT
4
PreviewCalls
HeldTimeToday
HeldTimeToday
Total number of seconds outbound
Preview calls were placed on hold.
Preview calls were placed on hold.
UINT
4
Reservation
CallsToday
CallsToday
Total number of agent reservation calls
completed by the agent.
completed by the agent.
UINT
4
Reservation
CallsTalk
TimeToday
CallsTalk
TimeToday
Total talk time, in seconds, of agent
reservation calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent begins after call work for the
call. The time includes hold time
associated with the call.
reservation calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent begins after call work for the
call. The time includes hold time
associated with the call.
UINT
4
Table 5-71
QUERY_AGENT_STATISTICS_CONF Message Format (continued)