Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド

SkillGroupNumber

The number of the desired agent 
SkillGroup, as known to the 
peripheral.  May contain the special 
value NULL_SKILL_GROUP 
(

) when not available. 

Some ACDs ignore this field and/or 
use the ACD default; see the list 
immediately following 

.

UINT

4

SkillGroupID

The ICM SkillGroupID of the 
desired agent SkillGroup.  May 
contain the special value 
NULL_SKILL_GROUP 
(

) when not available.

UINT

4

AgentsLoggedOn

Number of agents that are currently 
logged on to the skill group.

UINT

4

AgentsAvail

Number of agents for the skill group 
in Available state.

UINT

4

AgentsNotReady

Number of agents in the Not Ready 
state for the skill group.

UINT

4

AgentsReady

Number of agents in the Ready state 
for the skill group.

UINT

4

AgentsTalkingIn

Number of agents in the skill group 
currently talking on inbound calls.

UINT

4

AgentsTalkingOut

Number of agents in the skill group 
currently talking on outbound calls.

UINT

4

AgentsTalkingOther

Number of agents in the skill group 
currently talking on internal (not 
inbound or outbound) calls.

UINT

4

AgentsWorkNot 
Ready

Number of agents in the skill group 
in the Work Not Ready state.

UINT

4

AgentsWorkReady

Number of agents in the skill group 
in the Work Ready state.

UINT

4

AgentsBusyOther

Number of agents currently busy 
with calls assigned to other skill 
groups.

UINT

4

AgentsReserved

Number of agents for the skill group 
currently in the Reserved state.

UINT

4

AgentsHold

Number of calls to the skill group 
currently on hold.

UINT

4

AgentsICM 
Available

Number of agents in the skill group 
currently in the ICMAvailable state.

UINT

4

AgentsApplication 
Available

Number of agents in the skillgroup 
currently in the Application 
Available state.

UINT

4