Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド
Table 5-72
QUERY_SKILL_GROUP_STATISTICS_REQ Message Format
Field Name
Value
Data
Type
Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 114.
MessageType = 114.
MHDR
8
InvokeID
An ID for this request message that
will be returned in the corresponding
confirm message.
will be returned in the corresponding
confirm message.
UINT
4
PeripheralID
The ICM PeripheralID of the ACD
where the skill group is located.
where the skill group is located.
UINT
4
SkillGroupNumber
The number of the desired agent
SkillGroup, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP
(
SkillGroup, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP
(
) when SkillGroupID is
supplied. Some ACDs ignore this
field and/or use the ACD default; see
the list immediately following
field and/or use the ACD default; see
the list immediately following
.
UINT
4
SkillGroupID
The ICM SkillGroupID of the
desired agent SkillGroup. May
contain the special value
NULL_SKILL_GROUP (
desired agent SkillGroup. May
contain the special value
NULL_SKILL_GROUP (
)
when SkillGroupNumber is
supplied.
supplied.
UINT
4
Maximum message size (including header)
24
5-91
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Miscellaneous Service
The CTI Server responds to the CTI Client with the QUERY_SKILL_GROUP_STATISTICS_CONF
message. “ToHalf” values represent statistics accumulated in the current half hour period. “Today”
values represent statistics accumulated since midnight. Call counts and times are updated when any
after-call work for the call is completed (calls currently in progress are not included in the statistics):
message. “ToHalf” values represent statistics accumulated in the current half hour period. “Today”
values represent statistics accumulated since midnight. Call counts and times are updated when any
after-call work for the call is completed (calls currently in progress are not included in the statistics):
Table 5-73
QUERY_SKILL_GROUP_STATISTICS_CONF Message Format
Field Name
Value
Data
Type
Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 115.
MessageType = 115.
MHDR
8
InvokeID
Set to the same value as the
InvokeID from the corresponding
request message.
InvokeID from the corresponding
request message.
UINT
4
PeripheralID
The ICM PeripheralID of the ACD
where the skill group is located.
where the skill group is located.
UINT
4