Cisco Cisco IP Contact Center Release 4.6.1 インストールガイド
C H A P T E R
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
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ICM 4.6.2 or ICM 5.0(0) to ICM/IP
Contact Center Enterprise Edition,
Release 6.0(0) Technology Refresh
Upgrade Migration
Contact Center Enterprise Edition,
Release 6.0(0) Technology Refresh
Upgrade Migration
Technology Refresh Upgrade Migration Events
Introduction
The upgrade migration of an ICM 4.6.2 or ICM 5.0(0) system to an ICM/IP
Contact Center Enterprise Edition, Release 6.0(0) system involves numerous
steps. From your initial software load, you must upgrade the operating system, the
ICM software (and options), the database software, and any required third party
software.
Contact Center Enterprise Edition, Release 6.0(0) system involves numerous
steps. From your initial software load, you must upgrade the operating system, the
ICM software (and options), the database software, and any required third party
software.
This chapter provides the following information:
•
–
This section provides an overview of the tasks required to upgrade from
an ICM 4.6.2 system to an ICM/IP Contact Center Enterprise Edition,
Release 6.0(0) system using the Technology Refresh upgrade migration
method.
an ICM 4.6.2 system to an ICM/IP Contact Center Enterprise Edition,
Release 6.0(0) system using the Technology Refresh upgrade migration
method.