Cisco Cisco IP Contact Center Release 4.6.1 インストールガイド
11-3
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 11 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
Technology Refresh Upgrade Migration Events
Peripheral Gateways
Step 1
On the new BOM complient IPCC PG machine(s), install:
a.
MS Windows 2000 SP4
b.
ICM/IP Contact Center Enterprise Edition, Release 6.0(0) (for the PG
component)
component)
c.
CTI OS server 6.0
d.
CILTest 6.0
CallManager, CAD Server and Client, CTI OS Agent and CTI Agent
Step 1
On all the new BOM complient CallManager, CAD Server and Client, CTI OS
Agent and CTI Agent machines, install:
Agent and CTI Agent machines, install:
a.
MS Windows 2000 SP4
Step 2
On the CallManager machine(s), also install:
a.
MS SQL 2000 SP3a
b.
CCM 4.0
c.
Publisher 4.0
d.
IP IVR 3.5
Step 3
On the CAD Server and Client machine(s), also install:
a.
MS SQL 2000 SP3a
b.
CAD Server 6.0
c.
CAD Client 6.0
Step 4
On the CTI OS Agent and CTI Desktop machine(s), also install:
a.
CTI OS Agent 6.0
b.
CTI Desktop 6.0